Complaints and services quality

Your Opinion is Important to Us . . . Tell Us About It

Patient Rights

The Villa Medica Code of Ethics provides guidelines that apply to all staff members regarding patient rights.

How Was Your Stay At Villa Medica?

It is important for us to know our patients’ level of satisfaction after their stay at our hospital. To be able to improve the care and services we offer, we ask patients to complete a satisfaction survey upon their discharge.

Your comments allow us to make improvements, while respecting the needs of our patients. Rest assured that all replies are strictly confidential.

Filing a Complaint

Our approach is designed to help patients in our rehabilitation program regain their independence. However, certain situations may cause dissatisfaction to the patients and their family. In such cases, they can contact the person in charge of complaints.

If they are not satisfied with the answers received, they can take their complaint to the Service Quality and Complaints Commissioner. As required by law in the Quebec healthcare system, Villa Medica has a Service Quality and Complaints Commissioner that can intervene when a patient or their family feels dissatisfied with the care and services they received.

The Service Quality and Complaints Commissioner is appointed by the Board of Directors and acts independently.

For more information, consult The complaint examination—Improving the quality of services is our constant concern

Marie Amzallag
Service Quality and Complaints Commissioner

Phone : 514-288-8501, poste 4382
Email : marie.amzallag.vmed@ssss.gouv.qc.ca