Code of Ethics

Since Villa Medica’s mission is to provide care and rehabilitation services, the Code of Ethics sets out the rights of patients, as well as the practices and behaviours expected from all stakeholders.

Protection and quality of life

Recognizing that rehabilitation is a step that maximizes the potential for recovery:

We are committed to:

  • maintaining a warm and friendly environment that is specific to the healthcare field
  • always remembering that a humanized approach is paramount in the delivery of care and services
  • listening to your needs and remaining empathetic in our daily interactions
  • providing a healthy, comfortable and secure environment that meet your needs

Individual independence

Recognizing that rehabilitation focuses on the best possible recovery, and considering the physical limitations of our environment:

We are committed to:

  • offering care and services specifically adapted to your needs
  • developing methods that favour your independence
  • sharing our knowledge to help you make informed decisions
  • respecting your freedom to accept or refuse treatment or medication, and supporting you in your decisions

Honest human interactions

Recognizing the importance of healthy and open communication between patients and staff:

We are committed to:

  • keeping you informed of the treatments and medications available to you in a clear and understandable manner
  • respecting patient confidentiality and exercising discretion in all aspects of your private life
  • giving you the attention you need to help you to express your opinions and comments

Fairness and respect for the values of others

Recognizing the importance of fairness and respect:

We are committed to:

  • maintaining a direct, fair and sincere relationship with you
  • exercising discretion and restraint in our interactions with you
  • respecting your values, and moral, religious and cultural beliefs

Responsibilities of patients

Being aware that the rehabilitation process requires involvement on your part, you recognize the importance of:

  • participating in your rehabilitation
  • having a say in your own treatment plan
  • respecting the rights and freedoms of other patients
  • treating staff with respect

The Villa Medica Code of Ethics was developed as a result of consultations with several groups of the hospital’s patients.