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Take the time to let us know

User rights

Our hospital’s code of ethics sets out consistent guidelines for all staff regarding users’ rights.

How was your experience at Villa Medica?

It is important for us to know the degree of satisfaction of our customers following their stay in our hospital. To be able to improve the care and services we offer them, users are invited to complete the satisfaction questionnaire given to them when they leave.

Your comments give us the opportunity to make changes to care and services while respecting the needs of the user. Rest assured that responses are treated confidentially.

Filing a complaint

Our approach promotes the recovery of autonomy for the users we accept in rehabilitation programs. However, situations can generate dissatisfaction for the user and his relatives. Do not hesitate: contact the assistant to the immediate superior (ASI) on the care unit where you are staying or with the person in authority.

You are not satisfied with the response received? The Service Quality and Complaints Commissioner can help you continue the process. As provided by law in the Montreal health network, the hospital has a service quality and complaints commissioner who can intervene when the user or his relatives feel aggrieved with regard to the care and services provided.

The Service Quality and Complaints Commissioner is appointed by the Board of Directors of the CIUSSS Centre-Sud-de-l’Île-de-Montréal and acts independently.
For more information, you can read the Complaint handling process leaflet. ( French version )

Office of the Service Quality and Complaints Commissioner

CIUSSS du Centre-Sud-de-l’Île-de-Montréal

4675 Belanger Street, Montreal, QC, H1T 1C2

Such. : 514-593-3600
Email: commissaireauxplaintes.ccsmtl@ssss.gouv.qc.ca